Turnover comes from the non- medicines on time 1-3 of Neptune Do the false form and deal with the inspection

Turnover comes from the non- medicines on time 1-3 of Neptune Do the false form and deal with the inspection
Turnover comes from the non- medicines on time 1-3 of Neptune Do the false form and deal with the inspection
The reporter blocks the life daily necessities bought in five pharmacies with the medical insurance. "Will it be April 2005, Neptune time turn on first branch in Qingdao, have frank the intersection of camp and the intersection of door and 18 of shop up to will it be May 2006, but only one can brush the intersection of medical insurance and card, remember I shop work in door still at that time among them, because can't pay by credit card we are snatched much business away by two pharmacies of the next door, until the end of October of 2006, the sea king authorized, qualified for paying by credit card in medical insurance in 17 doors of shops of Qingdao through GSP at the same time, when getting the paying by credit card machine, our shop assistant is very excited, even hold the megaphone and shout propaganda to the pharmacy next door: ' we can pay by credit card too! ' a lot of shops set off the fireworks to celebrate, we had a kind of feeling of feeling proud and elated at that time. " On the new staffs training lesson, a section of past event excellent in voice and affection of lecturer remembers, let the students' collective sense of honour rising of itself under Taiwan. But since the end of ones that trained, the reporter finds while entering, shop on the door works, Neptune time has not carried on the medical insurance and paid by credit card, cherished this hard-won honor according to the regulation. Can only buy medicines, medical insurance card to sterilize products, medical equipment and health product in the pharmacy according to the regulation, not only can buy the rice of egg in the store of Neptune time, can also buy the toothpaste of soap. The planted agent Neptune time A " must be careful make, " Lesson one is a system of awards and penalties in the training course of the new employee of Neptune time, and there is one that lets reporter's memory be deep in the discipline criterion: Because staff's personal working fault causes the quality accident or person exposed in the media to record a serious offence. While talking about here, train the lecturer to give one example: "For example brush the medical insurance card and is found by the superintendent office while buying the non- medicines goods, will be punished, so want to sell the mood of goods we can understand, but must be careful while doing. " Hear here, the colleagues around reporter talk in whispers in a low voice: "Which shop does not pay by credit card, so many things are put in the store, others do not really go to the supermarket, spend money coming to your place to buy! " By the look of the colleagues' speech, the phenomenon that everybody bought non- medicines in brushing the medical insurance card is accustomed to. Neptune time declares what will make is the health dispensary, sells all goods related to the fact that healthy, aim at, make a station type facility, serve for consumers, so can always see the non- medicines areas of greater than other pharmacies in the door store of Neptune time. There is nearly 1/3 of the area that deals in non- medicines the shop where the reporter acts as a planted agent, divided into a plurality of big classes such as food, life convenient product, house articles, personal nursing product altogether, from the intersection of gold and wine, American ginseng to the intersection of rice and egg, daily necessaries, wash, take all and complete while being of daily expenses. See the intersection of door and head of pharmacy, it goes bankrupt to be like a supermarket from appearance. Also no wonder often there is a child that comes into the pharmacy but finds the place by mistake drawing adults, but usually enter the pharmacy and will not let them down either, because candy, the toys that the children want can be bought. Enter first day such as shop, long to bring reporter at the familiar situation of store as shop, come non- the intersection of medicines and person who sell reporter sound out inquire item these can pay by credit card, the shop says, depending on the regulation is that only prescribed medicine, non-prescribed medicine, traditional Chinese medicine, health product and medical equipment can pay by credit card long, but according to company's regulation, these things can be brushed, " brushing secretly, but according to the regulation of medical insurance office, these can't pay by credit card, this will be fined money catching, very serious. " B answer, can pay by credit card, want, divide people into " if someone come in, ask, can pay by credit card too, say that can't brush, but brush holding the things for him directly, anyway see people's mould proper manners a bit more prudent, the old lady of old man seeing nearby buy vegetables, brush for him. " Several days after working in the store, a colleague tells reporters. Though inquire the customer who can pay by credit card should provide and deny answering to all in principle, but should assign people while answering the same question in fact, if is old men who carries the dish, or around know well old neighbour,then can rest assured, say whether can brush boldly, but if is more strange young people, come in to only ask that can't pay by credit card without buying and then tell the other side. But usually no matter which kind of people you are, when putting the medical insurance card on the cashier with goods, will not be refused. C non- medicines sales amount account for 1/3 " there is few costly business, what if sales amount can not go up? Then sell these more! " In being on duty, a colleague points to the non- medicines district to tell reporters like this on the the evening of September 28, when he said he just came to work two and a half years ago, it was not medical cupboards that there were not too much Neptune times, "just there was several barrel peanut oil at most at that time, but more and more slowly these two years. " The door shop that the reporter locates almost has nearly 1/3 of the areas that are used for putting the non- medicines goods, and according to reporter's observation of over one week, only if the sales amount of medicines will basically account for 1/3 of the total turnover, close to 1/2 even sometimes, and this over half goods to buy with the intersection of medical insurance and card in that. The reporter leafs through the trading record for one day in the shop at will: Turnover 1834.6 will it be the same day September 23, record non- medicines, sell 862 yuan according to computer, but the same day pays by credit card number is 1353.8 yuan, even if all medicines sales amount pays by credit card to buy, that is to say that there are non- medicines at 381 yuan that have sold and brushed the medical insurance card at least. D tears with the saw blade, settle the medical insurance to mend singly Pay by credit card, catch, want, punish in violation of rules and regulations, how could sell goods, escape, check also then? Less than one days on duty, reporters learnt the method to do false form. The sales figure of the cash register is seen by the company, and the medical insurance pays by credit card evidence and shopping receipt are retained so that the social insurance department checks, so usually need to mend one and can enclose and collect money on the back of the evidence in the medical insurance through the receipt that is checked again after selling non- medicines with the medical insurance card. On September 23 first day on duty, the shop calls the reporter in front of the cashier long, tell reporters how to mend singly: "The medicines finding out first the equal price can pay by credit card are input, then cancel this transaction, tear the delegation word that a form has already cancel been at lowest underneath of receipt with the saw blade, is crowned with success. " The shop tells reporters, because buying the ticket mouth on the cash registering machine is zigzag long, so must tear the receipt with saw blade, seem to be like what the machine is made out in this way, in addition one the intersection of gram of red red-spotted stonecrops, rhizome of large-headed atractylodes,etc. and traditional Chinese medicine become, mend, gather best choice of price only mend form. "How could think of using the saw blade, it is so really too convenient! " Will it be night September 28, reporter try, inquire after on duty colleague together, think this originally but the intersection of this family and the intersection of shop and own strange thought think wonderfully, have never expected but the answer of the other side is: "It is common The department required. " This colleague tells reporters, the staff mended to only need fifty percent discount to tear together only all right in the past, but because the recent related departments check strictly, begin since August of this year, the company requires each door shop to mend with this kind of method singly. Also for the reporter's method to demonstrate another kind is operated on the cash registering machine directly after saying he, and exceed what a reporter expected even more, the colleague tells reporters this method is to responsible for inspecting every operation of shop and supervising and guiding and teaching him in the normal area. In view of this, this inside the intersection of Neptune and the intersection of time and Company what secret, and it has been very general already in the pharmacy trade that this kind utilized inside to mend the single method systematically after brushing the medical insurance card. These places do well and manage problematically, managerial very outstanding Leave office by September 30 from the interview on September 19, in ten days working in Neptune time, except find Neptune some time manage the question at, see this listing enterprise is at the place where worth drawing lessons from on management at the same time reporter, do the staff's training, management well. Article one of the key enterprise's view of care Neptune time to guest Gu is: Customer the highest, the customer is satisfied. And this permeates every detail to the corporate culture, every gesture when from the staff's instrument to shopping guide, the concrete content from tone of speaking to words, all set up on customer's satisfactory foundation. In one week when the shop works, have seen more than once the colleague in the store helps the old man who lives nearby to carry the things, treatment child, measure blood pressure free in the reporter is on the door, whenever when someone comes to let the pharmacist inquire the condition, even if the other side does not buy medicines, they always answer patiently too, and the shop exhorts the reporter long since the first day to enter the shop: "Can't give a recommendation at will certainly when not understanding nature, if it is badly sick to see the other side, must remind patients to go to the hospital to seek medical advice in time. " Having also put a employee's manual in the shop for a long time, there are attentive matters of twenty or thirty kinds of common diseases above, require the healthy advisor's disease on the basis of the guest to remind health to him. Humanized management treat customer to be cordial and warm to staff, management inside the enterprise have humanized side. The company will organize the colleague who celebrate birthday that month to celebrate, give the present together each month. In addition, Neptune time is a young group, the staff's mean age is only 26 years old, so the company pays much attention to staff's personal self-promotion. Not only arrange for the staff to participate in professional training, examine the contest, encourage the staff to teach oneself to be admitted to pharmacist's license regularly, known as medicine one " The military school of Huangpu " . One trains the lecturer to show in the classroom, every staff job-hopping from Neptune time, can unquestionably find the good work in other medical enterprises in one week. Train the instruments of staff at the same time according to stewardess' standard, Neptune time still demands to be very strict to the staff's instrument bearing, black leather shoes, the 5th color silk socks, while going to work except that the wedding can't wear any ornament to give up, Hai Liu can't cross eyebrow, allow, perm, have hair dyed, burn worker load onto bus, must give the old,weak,sick and disabled to be young to offer one's seat, even the eyebrow can't be trimmed so as to have a regulation careful and over and curved while making up. The reporter know after training, these regulations in the companies were all made according to the stewardess' standard. Bring resident convenient the intersection of service and trade name to name the intersection of Neptune and time, too really in conformity with fact that staff start very early in the morning and go on until late at night, there are three dispensaries around the door shop which the reporter belongs to, but it is late to all come off duty in the morning in the class than Neptune time. Neptune while opening, the other pharmacies return the gate to lock closely half past seven in the morning such as time; While coming off duty, the other shops have all already been closed early in the street at half past ten in the evening. The shop has told reporters, at this one night early in the morning, maybe can solve the acute illness of the residents around long. And the one that put in the store drew Cara and blood pressure detector, really the residents around have brought a lot of facilities.


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