Shenzhen Feitian constructs the sunshine hygiene service platform

Shenzhen Feitian constructs the sunshine hygiene service platform
Shenzhen Feitian constructs the sunshine hygiene service platform
Brilliant brilliant the intersection of reporter and Fan Lu Qiu " doctor very fine attitude have, very much patient! The baby is just more than two years old, cried and screamed and has not stopped all the time while checking for him, the doctor not only any is impatient of do not all have, still amuse baby. " Yesterday, in the healthcare hospital for women children of Feitian district, have just led children to tell reporters warmly after making lady in week of the bit, the doctor here is very benevolent, seeing the doctor to rest assured here, Shu Xin, settling down. In recent years, the hygiene system of Feitian district regards reforming in hygiene as the breach, improves the third party and assesses mechanism,etc., at the request of district government of prefecture committee, set up science, rational, rigidity sum is easy to operate the comprehensive performance evaluation system, thus has strengthened the intension of the hospital is managed, improve the service quality of the hygiene, make the masses of residents masses become real beneficiariesed, promote the public health service level of Feitian. Set up third party, assess mechanism, relieve, diagnose the illness difficult to urge doctors and patients to strengthen the responsibility mechanism, perfect the responsibility system, make the responsibility government harmoniously, realize the important content that the government makes the transition at the present stage. The hygiene system of Feitian district has confirmed responsibility mechanism of the hygiene " The duty, goal, supervising, assessing, asking the responsibility " Five key elements. Among them, it is an important link to assess, expect to feedback and use the result in time. 2006, " the difficulty and high cost of getting medical treatment " that Feitian district cared about the masses most in time ,As the key question that worked that year, the health bureau of the district established the special topic to survey and study the group, find out the very crux. Provincial discipline inspection commission, department of public health of province also solve the expensive method of ugly disease of seeing the doctor of Feitian district as one of the six typical experiences, exchange at building the exchanging meeting of the experience in the systematic decent practice of hygiene of the whole province. The patient and social satisfaction to hygiene service, become the important evaluation index of hygiene management, internal and external total of satisfaction ' Namely harmonious degree) It is Feitian district that develops the second step of chesses of hygiene industry. 2007, health bureau, district of Feitian, advance taking constructing the internal outside overallly and harmoniously as goal " the harmonious service year such as hygiene " in a more cost-effective manner in the whole the intersection of district and the intersection of hygiene and system Activity. The reporter knows, in " service year of harmonious hygiene " In the activity, in order to comment on the service efficiency of every health care unit objectively, the health bureau of Feitian district selects the specialized socialized appraisal agency by calling for bid, go on the harmonious hygiene of the the whole system and serve the third party of the situation to assess, the important sign of assessing the result and examining as the hygiene performance. It is introduced, assess, divide medical care and public health into and serve two parts of unit, launch the investigation separately, releases 1784 outside questionnaires together, 745 internal questionnaires. While appraising the investigation, entrust different weight coefficients to second index price, esthesia degree of the environment, service in the harmonious degree of outside of hospital, it turns 13 tertiary indexes such as having reasonable fee, the order of the window, facility convenient for people and carries on the investigation and detailed, make it can for reflect every health care unit existing problem effectively scientifically. Besides adopting the quantitative investigation, the health bureau of Feitian district also sends investigators to disguise a patient and determine the nature the secret investigation is investigated. Implement confirming one pair of thresholds to make and advance key characteristic discipline to build after the external environmental improvement of the hygiene system elementarily, the health bureau of Feitian district transfers the focal point of work to the construction of intension, puts emphasis on strengthening the construction of key discipline, regarded as one of the important signs of weighing the service level of the hygiene. Chief of Feitian district health bureau Wang YuePing introduces, the advantage of serving outstanding health care, create the medical care brand, according to " complete sets of basic equipment, cultivate the focal point, centralized advantage, realize breaking through " Thinkings basic,this year be lasted disciplined to build to last activities annual again Feitian district hygiene system, increase the input into key discipline, manage planning scientifically, rational overall arrangement, classification. Feitian district is to key discipline, characteristic training, it is the ABC of and confirming one pair of systems of threshold to implement, cycle adopts while confirming " The location elimination system of the end " ,Discipline that eliminates from is applied to compete and comment filling by other outstanding disciplines; Build key discipline, characteristic training having notable effect to cycle, strengthen policy support and special funds subsidy. "Build the important content that is intension construction of the health care in discipline, it is the service ability of the hygiene and important sign of level. The construction of discipline must reach three to accord with: Accord with functional demand and service goal of the health care, accord with research direction and focal point of construction of discipline, accord with the social demands for the medical health service of masses. Since March of this year, Feitian district has held the new technology, new development training class for the managerial cadre of the hygiene every month, strengthen discipline of managerial cadre of the hygiene and build consciousness, stimulate the innovative consciousness of the technical staff of the hygiene, build the good style of study, promote the improvement of the whole medical engineering level in the whole district, serve the society, service common people better, this is the best temporary lodging of construction of discipline. " Wang YuePing says. Start inside and outside and appraise and supervise the thinking made and put emphasis on serving the overall situation of responsibility with clear consciousness, the clear goal should be fulfilled, the key lies in having a set of effectual inside and outside to appraise the system. The systematic reform of the hygiene of Feitian district has improved and pursued old examination index and means for 15 years, pay special attention to the shoe duty of responsibility, the business index sinks. Implement a thousand fen and make examining to the index, among them the examination score of target responsibility system takes 60, the third party masses' satisfaction investigation grades and takes 25, test and assess and grade to take 15 in the system synthetically. Meanwhile, strengthen and supervise and organize examining and appraising, check and rate and fruit announcement and assess and appraise and choose excellent and comment getting in touch with every unit performance first to the end of the year at ordinary times. This kind of science, examining the method openly, transparently is well received by medical personnel. Began last year, Feitian's hygiene system was geared to the needs of the society again, introduced " job white paper of the hygiene " publicly The system, ten major goals of preventing and controlling etc. of resolving medical care, community's hygiene, diseasing into the performance goal responsibility of the hygiene, check and rate five respects such as the department, figure, time, will of the people, scene. "Practice has proved, the promotion of the white paper makes every focal point of work of every unit include in the orbit of everyday control, centre on work pay special attention to implementation, centre on working action stress implementation, centre on working detail stress implementation, centre on work superintend and check, stress implementation, feedback and scratch implementation around work, every job is improved steadily. " Wang YuePing says. Implement in order to take charge of the work severely, the hygiene system of Feitian district has established and supervised and assigned and asked the responsibility system, make the key work have responsibility, have division of labour, implement, form leaders and take the lead, every unit chases each to catch, is well versed in, link unified working mechanism from head to foot. Meanwhile, restrain from the budget from and audit and supervision is started with, made a series of economic management file of gearing to actual circumstances, operability, emforce the management on behavioural norm, budget and cost control, strengthen audit and supervision, strengthen science and regulation of the unit financial management of the health care.


|