Enclose two institutes and open the short information of cell phone and appraise the platform in warm medicine

Enclose two institutes and open the short information of cell phone and appraise the platform in warm medicine
Enclose two institutes and open the short information of cell phone and appraise the platform in warm medicine
It is reported a few days ago, Wenzhou medical college attached to two institutes and put out a doctor, charged personnel's short information of cell phone of the window and appraised the platform formally, carry on the satisfaction investigation to doctor and window attendants. How to understand the patient's visit and experience by science, objective, convenient method, this institute utilizes to make an appointment and register and serve the mobile phone number that patients offered, the patient that come to this institute to go to a doctor sends messages in unison to the same day automatically at 19 o'clock to 20 o'clock by the computer, ask that the attitude of doctor or charge window personnel of the service going to a doctor as it on the same day is asked. Message can on " Satisfied " With " unsatisfied " Feedback, all acquiescence not feedbacked is for " hit and comment " ,100 different patients' message is investigated to going on at least each doctor each month. The statistics show, ask in the test of more than 4 months of the test run in asking, the feedbacking rate of survey of doctor is more than 40%, charge personnel are more than 20%. The hospital appears synthetically and carries on announcement to the doctor's appraisal situation regularly according to the message platform, satisfied and the first 20 worker that unsatisfied, hospital message tell his result of test and assessment. Could investigate in newest a period out the top 10 workers unsatisfied, had already been talked by the discipline inspection department a few days ago. It is reported, this institute will take this kind of message to investigate the way of satisfaction to window personnel such as charging, attending to, dispensary, drawing blood,etc. successively in the future, plan comment on, feedback situation to doctor, charge the intersection of window and salary of person pass a judgement according to message. (Shi YangHua)


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