Shenzhen: The hospital makes an appointment and registers how to apply for card and pay the annual fee first-

Shenzhen: The hospital makes an appointment and registers how to apply for card and pay the annual fee first-
Shenzhen: The hospital makes an appointment and registers how to apply for card and pay the annual fee first-
Make an appointment and register how to apply for card and pay the annual fee first? Some hospitals trust the intermediary to launch " Make an appointment and register free " ,But the intermediary tries hard to recommend appreciation to charge the business " the healthy way is served and introduced " Mention the annual service charge is not returned. Ministry of Public Health stipulates, the public hospital makes an appointment and can not register and collect the charges extraly. Recently, citizens Mr. Lies make an appointment and register through the telephone exchange of institute of traditional Chinese medicine of the city, but is told prestore 300 yuan and apply for card first, among them the annual fee of 150 yuan is not refunded. Reporter's investigation finds, some public hospitals in Shenzhen trust the medium company to make an appointment and register and serve, but these companies induce citizens to buy and include the value-added service and collect the reservation registration card of the annual fee, have concealed and made an appointment and registered and served free. The institute of traditional Chinese medicine of the city, central hospital in the hillock of dragon: " is not it free to make an appointment and register to trust the intermediary to promote the annual fee card? How to charge extra 150 yuan? " Citizens Mr. Lies make an appointment and register through the institute of traditional Chinese medicine of Shenzhen, transfer to and book the registration office through the telephone of telephone exchange of the hospital, the other side claims to make an appointment to register and do first " Book and prestore the card " ,300 yuan for one, how available to 5 people the most, 150 yuan among them is annual fee, refuse to return while refunding the card. As to this, Mr. Li feels puzzled, query the " sells to the brass-wind instrument " in a disguised form of hospital . According to the situation of Mr. Li's reflection, the telephone of telephone exchange that reporters put through the institute of traditional Chinese medicine of the city transfers to and books the registration office, receive unanimous reply. Customer service personnel explain, book and prestore the card and was operated jointly by the way information tech co.s of the hospital and Guangzhou health, among them 150 yuan is service charges in per year, 150 yuan is registered and prestored gold. If the patient fails to keep an appointment after making an appointment, waste the number source, deduct the registration fee in gold from prestoring; If patient come, see the doctor on time, pay the fees, fetch number live directly, spike and prestore the money on Carlos no longer. Return the card and return and register and prestore gold, but the annual fee of 150 yuan is not refunded. According to the leadership of customer service personnel, the reporter comes to the reservation registration office on the first floor of institute of traditional Chinese medicine of the city, demand to make an appointment and register in the capacity of another patient. What the reporter recommended is that the reservation of one of 200 yuan prestore the card that personnel give the customer service, 100 yuan among them prestores gold in order to register, 100 yuan is annual fee. As the reporter inquires " Whether there are free reservation registration cards " ,Personnel say, does not " have " the customer service . Customer service personnel promote the reservation of 200 yuan and prestore the card to the reporter actively, " it is national network to book and prestore the card, 17 hospitals can make an appointment and register in Guangdong Province. Shenzhen can book the institute of traditional Chinese medicine of the city, dragon hillock central hospital, Buji hospital, so long as the intersection of hospital and open department, doctor registered to make an appointment can make an appointment. Can also offer and take the place of and fetch and report the service such as being single. " The reporter telegraphs dragon's central hospital in the hillock subsequently, the staff members of dragon's central hospital in the hillock say, the hospital has already trusted the healthy way Company of Guangzhou to handle and make an appointment to register the business, and offer the telephone number to let the reporter type and consult in the past. After reporter put through, customer service personnel determine, collect, prestore gold, apply for card, may go on, make an appointment by 150 annual fee and 150 reservation too. Buji hospital: Make an appointment and does not charge the reservation that extra charge Buji hospital provides for reporter and register the telephone number as 12580 and 114, do not transfer to the healthy way company of Guangzhou, has succeeded in booking the making a diagnosis of duckweed 3:30 - 4:30 p.m. of the next day of this courtyard gynaecology and obstetrics Korea S. through 114 reporters, the reporter inquires whether to collect and serve the expenses extraly, customer service personnel define the reply, only collect the normal communication fee, does not charge other extra charges. Citizens react: Make an appointment and buy the number reporter at time when the institute of traditional Chinese medicine of the city book the registration office to investigate secretly quite in a disguised form with compensation, citizens handle and book and prestore the card frequently, it is 200 yuan, cards including value-added service of 300 yuan that personnel recommended the customer service. Citizens Miss Chens want to do a reservation card for the son, though think that it is unreasonable to collect the annual service charge of 100 yuan, but it is convenient to apply for card in order to pursue. Hold and book citizen Miss Wang who prestore the card and get the registration office of making an appointment to get number to the gynaecology to go to a doctor, so long as,etc. doctor finish watching on patient that be examined,it's her turn the next one. Though save time and save effort again, talk that the experience of booking the card is handled, Miss Wang still feels aggrieved. Miss Wang says, as soon as she handles and books registering for the first time, staff members tell her want to collect the annual fee, she is so angry as to pat the desk and go away right away, but went over the hospital and did not find the other ways to book free, she has to pay the money and apply for card in order to save time. "Though it is very difficult that the large hospital makes an appointment and registers management, this is a duty inside the hospital, why can did company pushed for outside leave alone? " Miss Wang hopes that there can be free reservation channels, really solve patients and register the difficult problem. The institute of traditional Chinese medicine of statement city of the hospital: " it must be free to make an appointment and register! " to make an appointment and register and prestore the card free Learn after the situation that the reporter investigates, Colin's peak of the medical matters of institute of traditional Chinese medicine of the city has been interviewed by reporter joyfully. He tells reporters, after Ministry of Public Health will require the tertiary hospital to make an appointment to register to serve in 2009, because the hospital is short of hands, determine to solve through the medium company. The hospital successively negotiated with two telecommunications operator, healthy way company of Guangzhou, because the healthy way company of Guangzhou can offer service of booking registering free finally, can offer customer service personnel to handle patients, both sides reach an agreement cooperation make an appointment and register to serve. In order to verify the hospital really makes an appointment to register to serve free, Lin Feng has shown one to the reporter " the healthy way is served and introduced " ,The reporter sees, have 50 yuan, 100 yuan, 200 yuan and 300 yuan for 4 kinds of types to prestore the card to book, among them 50 yuan prestores the card for a person to use, can only be used in the institute of traditional Chinese medicine of the city and make an appointment and register, does not collect the annual fee, 50 yuan prestores gold and is used for deducting the registration fee. 3 kinds of other reservations prestore the card besides offering the designated hospital to make an appointment and register, can also offer inquiring that it is single and taking the place of and fetching and reporting value-added services such as single and providing and delivering, guidance, famous expert's consultation of hospital of the first, second and third of physical examination,etc. to report. "The company has sent hands to make an appointment and register to serve, it is impossible to have no interests, but the value-added service does not rigid require, the patient can choose freely, the hospital requires the company to offer service of making an appointment and registering free. " Lin Feng says, the company may have suspicion of inducing patient's consumption in the course of providing service. Interview, reporter get back to, make an appointment registration office again, demand, handle, exempt annual the intersection of reservation and Carlos of fee, personnel begin to call the customer service " Do not have " . Reporter say medical matters department claim, have, exempt annual the intersection of reservation and card of fee, customer service personnel do not give reporter draw to exempt the annual fee make an appointment Carlos one 50. Does the reporter say smiling at, " the patient ignores, do you open the card which charge the annual fee to customer service personnel? " Customer service personnel nod in the knowing place. Relevant news The medical information center of the city: Year Book and register the platform in unison inside " we will issue " Shenzhen make an appointment and make a diagnosis to serve management " (tentative) soon ,Stipulate clearly, besides charging in normal communication, any organization and individual can't make a diagnosis and serve from users to collect the extra charge through making an appointment. " City medical DeNan Lin, director of information center, say Shenzhen every large hospital make an appointment, register, serve, really some problems store in. This kind cooperates with medium company to the institute of traditional Chinese medicine of the similar city, central hospital in the hillock of dragon, register the way in reservation offering the value-added service to charge the annual fee in addition, it is still unable to manage at present. "We will pursue and book making a diagnosis in the unified platform in some public hospitals within the year, when the time comes these reservation that value-added service collect the charges if you can't last way, accept!" Lin DeNan says, besides reservation route offered by medical information center of the city, book, make a diagnosis, unify platform, repel, launch, make an appointment social organization served to register already either, namely has already made an appointment and registered the channel that the social organization served adopts, can also include in the unified platform, but must be examined and approved by the medical information center of the city, get rid of the fee of normal communication, can't make a diagnosis and serve from users to collect the extra charge through making an appointment.


|